Our Staff Directory

Raul Viescas
Raul Viescas
Agency Principal/Owner
(915)771-8552 ext.107

As principal and owner of HIA, Raul started the agency in 1987 with one employee and in 23 years built the organization to include a staff of 10 employees serving over seven thousand policies in the southwest region. Presently, Raul serves his community as a member of the Board of Director's for Boys & Girls Club of El Paso, member of the PDNG-Paso Del Norte Group, El Paso Mortgage Bankers Association, GEPAR-Greater El Paso Association of Realtors, WCR-Women's Council of Realtors, CCIM-Certified Commercial Investment, IIAT-Independent Insurance Association of Texas and IIEP-Independent Insurance Association of El Paso.


Account Executives

Ida Gallardo
Ida Gallardo
Producer
(915) 771-8552 ext.108

Ida joined HIA in January 2009 with over 18 years of experience in the insurance industry. Along with the day to day management of the agency’s operations, she is the in house commercial lines producer for the agency.


Personal Lines

Lourdes Favela
Lourdes "Lulu" Favela
Personal Lines Manager/Customer Service Representative
(915) 771-8552 ext.102

Lulu joined HIA in 1989. She is a board member of the El Paso Mortgage Bankers Association and a member of WCR-Women's Council of Realtors. Her primary role at HIA is to provide quotes to new customers seeking insurance coverage for personal property needs which are inclusive of homeowners policies, auto, flood, recreational vehicles, motorcycles or vacant properties and oversee the general servicing of personal lines accounts.


Lynette Najera
Lynette Najera
Personal Lines Customer Service Representative
(915) 771-8552 ext.104

Lynette joined HIA in 2006. Her primary role at HIA is to provide quotes to new customers seeking insurance coverage for personal property needs which are inclusive of homeowners policies, auto, flood, recreational vehicles, motorcycles or vacant properties and oversee the general servicing of personal lines accounts.


Irma Lopez
Irma Lopez
Receptionist/Personal Lines Data Entry
(915) 771-8552 ext. 103

Irma joined HIA in April 2009 and has over four years experience in processing claims. Her primary role at HIA is to process claims and assist the personal lines department in customer service.


SharonK Villareal
Sharynkay Villareal
Personal Lines Data Entry
(915) 771-8552

Sharynkay recently joined HIA in May 2010. She is the personal lines department electronic filing system (DocXplore) organizer and ensures the agency’s continued commitment to going paperless.


Commercial Lines

Monica Martell
Monica P. Martell
Commercial Lines Manager
(915) 771-8552 ext.106

Monica joined HIA in January 1999. Her primary role at HIA is to provide quotes to new commercial or business accounts, assist clients with claims and oversee general servicing of commercial lines’ accounts. She also manages Accounts Payable, services bonds for contractors and is the system manager for the agency's data management system: Apro.


Marisela Espinoza
Marisela Espinoza
Commercial Lines Customer Service Representative
(915) 771-8552 ext.105

Marisela joined HIA in January 2005. Her primary role at HIA is to provide quotes to new commercial or business accounts, assist clients with claims and oversee general servicing of commercial lines’ accounts. She also services bonds for contractors and is the system manager for the agency’s electronic filing system: DocXplore.


Linda Escudero
Linda Escudero
Receptionist/Commercial Lines Data Entry
(915) 771-8552 ext. 100

Linda joined HIA in August 2008. She is the face of HIA as she is the first person clients see when they walk in to the office. Besides greeting clients, she manages the daily administrative tasks of the agency.


Silvia Britton
Silvia Britton
Commercial Lines Data Entry/Data Quality Assurance
(915) 771-8552

Silvia is the Commercial lines’ DocXplore organizer and ensures the agency’s continued commitment to a paperless system. She also processes changes to the commercial lines policies.


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